Why did I receive this email?
You received this notice because an ngrok agent running a version at or below the deprecated threshold connected to your account within the last 90 days. This is a heads-up: your service has not been interrupted yet. You have until the deadline in the email to take action.What happens if I don’t act?
After the deprecation date, agents running the affected version will fail to connect to the ngrok cloud service. Any endpoints they serve will become unavailable and return an error. No further warning will be issued.What are my options?
Option 1: Update your agent (free)
Updating to a supported version is free and takes only a few minutes. Update in place using the CLI:Option 2: Upgrade to a paid plan
Paid accounts are not subject to agent version deprecations. If staying on an older agent version is a requirement for your environment, upgrading is a valid alternative. Choose a plan →How do I check which version I’m running?
Run the following command on each machine where the ngrok agent is installed:Frequently asked questions
I updated my agent—will I stop receiving emails?
I updated my agent—will I stop receiving emails?
Yes.
Once you update to a supported version, your account will no longer trigger notices for that deprecation campaign.
If you recently updated, allow a short period for the system to reflect the change before expecting emails to stop.
I'm on a paid plan—do I need to do anything?
I'm on a paid plan—do I need to do anything?
No.
Deprecation enforcement applies to free-tier accounts only.
Paying customers can continue using older agent versions without interruption.
I manage agents across multiple machines. What do I need to do?
I manage agents across multiple machines. What do I need to do?
Only agents running a deprecated version need to be updated.
You can update agents remotely from the ngrok dashboard, or update each affected machine individually by running
ngrok update or replacing the binary manually.Can I ignore this email?
Can I ignore this email?
Only if you plan to upgrade to a paid plan, or if you no longer actively use the agent on that account.
Otherwise, your tunnels will stop working after the deadline.
Why does ngrok deprecate older versions at all?
Why does ngrok deprecate older versions at all?
Deprecations follow the ngrok Agent Version Support Policy.
Retiring older versions allows ngrok to focus on new features and improvements to the security, performance, and reliability of the service without maintaining compatibility with legacy agent behavior indefinitely.