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Using ngrok as an infrastructure service and managing a fleet of ngrok processes, per-user pricing doesn't make sense.
Not to worry, ngrok has got you covered. ngrok link is a set of custom plans and additional features that allow you to use ngrok to manage connectivity to hundreds or thousands of devices or for targeted access into customer networks as a lightweight alternative to VPN.
Contact sales@ngrok.com for more details.
An 'online ngrok process' is a single running instance of the ngrok process connected to the ngrok.com service. Documentation and error messages sometimes refer to this as an 'ngrok client session'. You can run multiple tunnels over a single ngrok process.
Limits to your ngrok account will be multiplied by the number of users. Examples:
ngrok limits the number of inbound connections to your tunnel endpoints. Limits are imposed on connections, not requests. If your HTTP clients use persistent connections aka HTTP keep-alive (most modern ones do), you'll likely never hit this limit. ngrok will return a 429 response to HTTP connections that exceed the rate limit. Connections to TCP and TLS tunnels violating the rate limit will be closed without a response.
ngrok can run multiple tunnels over a single ngrok client session. The tunnels per process limit expresses how many tunnels you may run simultaneously over a single ngrok process.
Not to worry! Email sales@ngrok.com and we'll work out a custom plan.