ERR_NGROK_SHIP_POOL_ECS_CLUSTER_NAME_ILLEGAL_CHARACTER: The 'cluster_name' value NAME contains the illegal character CHAR - ngrok documentation

What does ERR_NGROK_SHIP_POOL_ECS_CLUSTER_NAME_ILLEGAL_CHARACTER mean?

ngrok returns ERR_NGROK_SHIP_POOL_ECS_CLUSTER_NAME_ILLEGAL_CHARACTER with this message:

The 'cluster_name' value <NAME> contains the illegal character <CHAR>. Allowed: letters, digits, '-', and '_'.

Where can I get more help with ERR_NGROK_SHIP_POOL_ECS_CLUSTER_NAME_ILLEGAL_CHARACTER?

Email support@ngrok.com and include the error code.