Support
We care about making networking really easy, and we’re good at it. Whether you’re bringing one service online or 10,000, we’re here to help.
Already on Dedicated On-Call or a different support plan? Open a ticket in the support portal.
Basic
Free for everyone on ngrok.
- Email support
- Best-effort response, typically within 24 hours
- Included on Free, Hobbyist, and Pay-as-you-go
Free
Dedicated On-Call
For teams running ngrok in production. Add Slack, Teams, or 24×7 paging on top.
For production
- Email support with an 8 business hour SLA
- Prioritized ticket handling
- Available on Pay-as-you-go and custom contracts
- Optional Slack, Teams, and paging add-ons
$200
monthly or $2,400 / year
Add-ons for Dedicated On-Call
Match how your team already works, and page someone when it matters most.
Slack or Teams
Open and track tickets from your own Slack or Teams channel.
- Open tickets from Slack or Teams
- Same 8 business hour SLA on tickets
- Best-effort response on channel threads
+$200
monthlyor $2,400 per year
Paging
Page an on-call engineer when prod needs help right now.
- Flag an email URGENT to page on-call
- 1 hour response SLA, 24×7
- Backed by our on-call rotation
+$1,000
monthlyor $12,000 per year
Need something custom?
Ask us about contractual SLAs, BAAs for HIPAA, and enterprise on-call escalations.