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Customer stories

A new product, shipped in a fraction of the time.

HENNGE built a secure connectivity product for enterprise customers — without building a tunnel infrastructure from scratch. ngrok replaced months of unstable prototypes with a reliable foundation.

Company
HENNGE
Industry
Cloud identity security
Scale
OEM partner; Japan-based enterprise
100%automated provisioning via ngrok API
Zeroservers deployed or maintained
Monthscut from development cycles

HENNGE, a developer of identity and access management solutions, wanted to augment its cloud-centric HENNGE One suite with capabilities for customers using on-premise and remote systems. The Japan-based company has achieved that goal with a new product, HENNGE Connect, which uses ngrok tunneling tools for stable and secure connectivity between HENNGE and legacy customer systems.

"ngrok provides stability for HENNGE customers to securely access to their on-premise and remote systems as an integral part of our HENNGE One platform. With ngrok, we can eliminate the need for problematic VPN systems and deliver a superior customer experience."

— Ted Chou, Product Manager, HENNGE

Rapid development accelerates product delivery

In building HENNGE Connect, HENNGE engineers found that customizing open source code to create secure tunneling paths didn't deliver the speed, reliability, and scalability the company and its customers needed. Development could have taken well over a year, with no assurance of mission-critical dependability.

HENNGE turned to ngrok, which a HENNGE developer was using in an unrelated use case. Ngrok's ease of use cut out months of manual development work, speeding time to market and meeting customer demand for secure access to on-premise and remote systems that grew during the Covid pandemic.

"We tried building prototypes that were slow and unstable. We found ngrok to be simple and reliable, with robust features like SAML 2.0 support that allows connection to the HENNGE Access Control module of our platform."

— Ted Chou, Product Manager, HENNGE

Reusable configurations and an innovative partnership

With ngrok APIs, HENNGE is automating configurations and integrations when a new customer starts a subscription or a trial. That proven reusability enhances customer experiences, provides access granular controls, and saves many hours of manual configurations that HENNGE developers can devote to higher value initiatives.

With positive feedback from customers and partners, HENNGE has embedded ngrok into its software as an OEM partner, strengthening scalability across the business. Chou says that HENNGE looks forward to further innovating with ngrok in a partnership that benefits the company and users of its identity and access management solutions.

"We were able to set up ngrok in a fraction of the time needed with alternative approaches. Ngrok's performance and ease of use have been outstanding, allowing our developers to focus on HENNGE Connect product enhancements instead of worrying about infrastructure."

— Seisho Jo, Product Marketing Manager, HENNGE

ngrok helped HENNGE:

  • Accelerate new product time to market
  • Cut months from development cycles
  • Enhance stability and customer experiences
  • Avoid problematic VPN connections
  • Deliver innovations through an OEM partnership with ngrok
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