> ## Documentation Index
> Fetch the complete documentation index at: https://ngrok.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Error ERR_NGROK_AI_ASSISTANT_UNPAID_ACCOUNT_DENIED

> Learn what ERR_NGROK_AI_ASSISTANT_UNPAID_ACCOUNT_DENIED means, why ngrok returns it, and how to fix it.

## ERR\_NGROK\_AI\_ASSISTANT\_UNPAID\_ACCOUNT\_DENIED

This account is suspended for non-payment, so the AI assistant is not available. Pay the outstanding bill at [https://dashboard.ngrok.com/billing](https://dashboard.ngrok.com/billing).

## Further help

If you're having trouble resolving this error, please reach out to [support@ngrok.com](mailto:support@ngrok.com?subject=Help%20with%20ERR_NGROK_AI_ASSISTANT_UNPAID_ACCOUNT_DENIED)


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